Privacy Policy

1. About Grain Falcon

Grain Falcon is a luxury handmade leather footwear brand that designs and manufactures premium leather shoes in Bangladesh and sells products to customers in:

• Bangladesh
• GCC Countries (United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman)
• United States
• Japan
• Europe
• Other international markets

2. Information We Collect

Personal Information

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Country
• Company name (if applicable)

Order Information

• Purchased products
• Order history
• Payment confirmation
• Delivery information
• Returns and warranty requests

Payment Information

For your security, Grain Falcon does not store your complete debit or credit card details. Payments are securely processed by trusted third-party payment providers.

3. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage statistics
• Cookies
• Time spent on pages
• Referring websites

This information helps improve website performance and customer experience.

4. How We Use Your Information

We use your information to:

• Process orders
• Deliver products
• Verify payments
• Respond to customer inquiries
• Provide customer support
• Process returns and warranties
• Improve our website
• Prevent fraud
• Comply with legal obligations
• Send order updates
• Send promotional emails (only where permitted or with your consent)

5. Cookies

Our website uses cookies to:

• Remember your preferences
• Keep items in your shopping cart
• Improve website performance
• Measure visitor traffic
• Personalize your experience

You can disable cookies through your browser settings, although some website features may not function properly.

6. Marketing Communications

With your permission, Grain Falcon may send:

• New product announcements
• Exclusive collections
• Promotional offers
• Event invitations
• Company news

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

7. Sharing Your Information

Grain Falcon does not sell, rent, or trade your personal information.

We may share information only with trusted service providers such as:

• Payment processors
• Shipping and courier companies
• Customer support providers
• IT and cloud service providers
• Marketing service providers
• Government authorities when legally required

These partners are required to protect your information.

8. International Transfers

Because Grain Falcon serves customers worldwide, your personal information may be transferred and processed in countries other than your own.

We implement appropriate safeguards to protect your information during international transfers.

9. Data Security

We use industry-standard security measures including:

• SSL encryption
• Secure payment gateways
• Restricted employee access
• Password protection
• Firewalls
• Secure cloud infrastructure
• Regular security monitoring

While we take reasonable measures to protect your information, no internet transmission is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

• Complete your order
• Provide warranty services
• Meet legal obligations
• Resolve disputes
• Prevent fraud
• Maintain business records

After that period, information is securely deleted or anonymized where appropriate.

11. Your Privacy Rights

Depending on your country or region, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information (subject to legal obligations)
• Restrict processing
• Object to certain processing activities
• Withdraw consent
• Receive a copy of your personal data (where applicable)

To exercise these rights, please contact us using the details below.

12. Children's Privacy

Grain Falcon products and services are not intended for children under the age of 13 (or the minimum legal age in your jurisdiction).

We do not knowingly collect personal information from children.

13. Third-Party Services

Our website may contain links to third-party websites, including payment providers and social media platforms.

Grain Falcon is not responsible for the privacy practices or content of those third-party services.

14. Regional Privacy Compliance

Grain Falcon strives to comply with applicable privacy laws, including:

• Bangladesh data protection requirements
• UAE privacy regulations
• GCC privacy requirements
• United States applicable state privacy laws
• Japan's Act on the Protection of Personal Information (APPI)
• UK GDPR
• EU General Data Protection Regulation (GDPR)

Customers from these regions may exercise applicable legal rights under their local laws.

15. Changes to This Privacy Policy

Grain Falcon may update this Privacy Policy from time to time.

The latest version will always be published on our website with the updated effective date.