How to Order

Welcome to Grain Falcon. We are delighted that you have chosen to invest in our premium, handcrafted leather footwear and accessories. To ensure a seamless and transparent purchasing experience, please review the following guide on how to place your order with us.

Step 1: Browse & Select Your Products

Explore our curated collections of handmade footwear, leather accessories, and shoe care kits. We highly recommend reviewing our Size Guide before making a selection to ensure the perfect fit.

Step 2: Add to Cart & Proceed to Checkout

Once you have selected your desired items, add them to your shopping cart. Review your order carefully to ensure the correct size, color, and quantity.

At checkout, please provide a complete and accurate shipping address, along with a valid phone number and email address for order updates and delivery coordination.

Step 3: Secure Payment & Order Confirmation

We accept major credit/debit cards and other secure payment methods available at checkout. All transactions are encrypted and processed through trusted, secure payment gateways. We do not store your full card details.

Step 4: Order Processing

Once your payment is verified, you will receive an Order Confirmation Email.

• In-stock items: Typically processed and prepared for shipment within 1–3 business days.
• Handmade-to-order or Bespoke items: Require additional time for artisanal crafting (typically 7–21 business days, or 4–12 weeks for fully bespoke pieces). You will be kept informed of the progress.

Step 5: Shipping & Tracking

Once your order is dispatched, you will receive a Shipping Confirmation Email containing your tracking number and carrier details. You can monitor your shipment's progress directly through the carrier's website.

For detailed information on delivery times and international shipping, please refer to our Shipping & Delivery Policy.

Important Conditions to Note

• Stock Availability: All orders are subject to product availability at the time of purchase. In the rare event an item is out of stock, we will contact you immediately with options for a refund or alternative.
• Handmade Characteristics: As our products are handcrafted from natural leather, slight variations in grain, texture, and color are inherent characteristics of genuine artisanal craftsmanship, not defects.
• Custom & Bespoke Orders: Please note that personalized, monogrammed, or custom-made products are non-refundable and non-exchangeable once production has commenced, unless the item is defective.
• Pricing: All prices are displayed in the currency selected at checkout and are subject to change without notice. However, the price is locked in once your order is confirmed.

Order Cancellation

You may request to cancel your order before it has been shipped. Once an order has been dispatched or has entered the bespoke production phase, cancellation is no longer possible. In such cases, you may be eligible to return the item under our Returns & Refunds Policy after delivery.