1. Introduction

At Grain Falcon, we are committed to delivering handcrafted luxury leather products safely, securely, and efficiently. Every order is carefully inspected, packaged, and shipped to ensure it arrives in excellent condition.

By placing an order with Grain Falcon, you agree to the terms outlined in this Shipping & Delivery Policy.

2. Shipping Destinations

Grain Falcon ships worldwide where permitted by applicable laws and shipping carrier restrictions.

If shipping to your country is unavailable, please contact our Customer Support team before placing an order.

3. Order Processing

All orders are subject to payment verification and quality inspection before shipment.

Standard processing times are:

• In-stock products: 1–3 business days
• Handmade-to-order products: 7–21 business days
• Bespoke or custom-made products: 4–12 weeks, depending on design complexity

Business days exclude weekends and public holidays.

4. Shipping Methods

Shipping methods may include:

• Standard International Shipping
• Express International Shipping
• Priority Courier Service

Available carriers may include DHL, FedEx, UPS, EMS, Aramex, or other trusted logistics providers.

Carrier availability depends on the destination country.

5. Estimated Delivery Times

Estimated delivery times after dispatch are:

Delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, public holidays, or circumstances beyond our control.

6. Shipping Charges

Shipping charges are calculated during checkout based on:

• Delivery destination
• Package weight and dimensions
• Shipping method selected
• Applicable taxes or surcharges

Grain Falcon may occasionally offer complimentary shipping during promotional campaigns.

7. Customs Duties & Import Taxes

For international orders:

Customers are responsible for:

• Customs duties
• Import taxes
• VAT/GST
• Brokerage fees
• Government charges

These fees are determined by the destination country and are not controlled by Grain Falcon.

Failure to pay applicable customs charges may result in the shipment being returned or destroyed by customs authorities.

8. Tracking Information

Once your order has been dispatched, you will receive:

• Shipping confirmation
• Tracking number
• Carrier information
• Estimated delivery date (where available)

Customers may monitor shipment progress using the carrier’s tracking system.

9. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

Grain Falcon is not responsible for delays or losses resulting from incorrect or incomplete address information.

If an order is returned because of an incorrect address, additional shipping charges may apply.

10. Signature Upon Delivery

For security purposes, high-value shipments may require a signature upon delivery.

If no one is available to receive the package, the courier may attempt redelivery or hold the shipment at a local collection point.

11. Delivery Delays

Occasionally, deliveries may be delayed due to:

• Customs inspections
• Severe weather
• Public holidays
• Natural disasters
• Transportation disruptions
• Carrier operational issues
• Government regulations

Grain Falcon is not liable for delays caused by circumstances beyond our reasonable control.

12. Damaged Packages

If your package arrives visibly damaged:

1. Photograph the package before opening.
2. Photograph the product and packaging.
3. Contact Grain Falcon within 48 hours of delivery.
4. Retain all packaging materials until your claim is resolved.

Failure to report damage within the required timeframe may affect claim eligibility.

13. Lost Shipments

If tracking indicates your shipment is lost:

• Contact Grain Falcon Customer Support.
• We will work with the shipping carrier to investigate.
• If confirmed lost, Grain Falcon may, at its discretion, replace the order or issue a refund in accordance with our Return & Refund Policy.

14. Failed Delivery Attempts

If delivery cannot be completed because:

• the customer is unavailable,
• the address is incorrect,
• customs fees are unpaid, or
• the package is refused,

the shipment may be returned to Grain Falcon.

Any additional shipping costs for resending the order will be the customer’s responsibility unless the issue resulted from our error.

15. Packaging Standards

Every Grain Falcon order is packaged using premium protective materials, which may include:

• Luxury branded shoe box
• Dust bags
• Tissue paper
• Product care guide
• Authenticity card
• Protective outer shipping carton

Packaging may vary depending on the product ordered.

16. Partial Shipments

Where an order contains multiple products, Grain Falcon may ship items separately to improve delivery times. Customers will be notified if this occurs.

17. Shipping Restrictions

Certain products may not be available for shipment to specific countries due to legal, customs, or carrier restrictions.

Grain Falcon reserves the right to refuse shipment where required by law.

18. Force Majeure

Grain Falcon shall not be responsible for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, pandemics, government actions, or transportation interruptions.

19. Policy Updates

Grain Falcon reserves the right to amend this Shipping & Delivery Policy at any time. Updated versions will be published on our official website and will take effect upon publication.

20. Contact Information

For shipping-related questions or assistance, please contact:

Grain Falcon Customer Support

Email: support@grainfalcon.com

Website: www.grainfalcon.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (local business hours)

Important Notice

This Shipping & Delivery Policy should be read together with the Grain Falcon Return & Refund Policy, Warranty Policy, and Terms & Conditions. In the event of any conflict between this policy and mandatory consumer protection laws applicable in your country of residence, the applicable law will prevail.